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For shipping within Canada, to the USA and Internationally, find pricing information below.
Return policies can be found here: GearHub Sports Return Policy
a) Free In-Store Pickup
We’re always happy to see you and would gladly process your online purchase for in-store pickup!
- Select “Pick up in Store” upon checkout and finalize your purchase.
- We will notify you by email when your order is ready to pick up.
- Show us your photo ID to claim your item(s.)
Why use free in-store pickup?
- Exclusive online selection.
- Shop from anywhere.
- It’s fast and convenient.
- It’s free and an excuse to stop by our rad storefront!
b) Shipping Pricing
We love to empower our customers to make choices on their preferred carriers and timelines. This is why you are presented with multiple shipping avenues to suit your needs once you fill in your address at checkout. Shipping quotes are based on the dimensions and destination of your order, and are live rates directly generated from our shipping carriers. All shipments are insured to their order's value up to $5,000* and all orders over $150 will require a signature for the release of the parcel.
**Free Shipping Promotion** Now includes skis and select bicycles over $2000!
Free shipping for orders over $249 promotion for orders within Canada* (Before taxes; excl. large items -kids bikes, select 24-29" wheel bikes, fat bikes, e-bikes, bike frames, bike racks, bike stands, bike bags, tailgate pads, wire tires, wheels, bike trainers, ski poles, and SUP and select Kuma products; Excludes NWT, NT, and YT). As a small, family-owned business, we're happy to offer you free shipping promotions when we can! Ground shipping is included in this promotion and shipping carriers will be chosen based on service levels in your region. Should you require priority shipping, please select priority shipping at checkout.
Bicycle Shipping Flat Rates
We offer live and flat rate, insured bicycle shipping across Canada, excluding Yukon, the North West Territories, and Nunavut. Children's bicycles and international sales are quoted at checkout. Regular shipping rates will apply to all other items.
**Bikes cannot ship to PO BOXES** Please enter an address where the bike can be delivered and signed for.
| *Live rates quoted at checkout* | West (BC, AB) | Central (SK, MB) | East (ON, QC) |
Maritime (PEI, NS, NB)
|
Territories (YT, NT, NU)
|
| Kids Bikes 24" | $99 | $99 | $99 | $199 | *Please call for a quote |
| Regular Bikes |
$199 *FREE! For bikes over $2000* |
$199 *FREE! For bikes over $2000* |
$249 FREE! *For bikes over $2000* |
$349 | *Please call for a quote |
| Fat bikes | $299 | $299 | $299 | $399 | *Please call for a quote |
| Ebikes | *Please call for a quote | *Please call for a quote | *Please call for a quote | *Please call for a quote | *Please call for a quote |
Please contact [email protected] or 250.423.5555 as we are more than happy to provide a shipping quote to get your new bike to the Yukon, Nunavut, and the Northwest Territories.
c) Shipping Timelines
DELIVERY SERVICE INTERRUPTIONS: In the event of severe weather or geopolitical events, service interruptions may be in effect in your area. Please consult the following links for more information:
Orders will be shipped within 1-3 business days of customer transactions. If your order requires immediate and expedited shipment, please contact our store at 250.423.5555 following your transaction and we'll be happy to help. Seeing as we don’t yet have a meteorologist on staff, weather delays, and unforeseen circumstances may impact delivery times, for which the GearHub is not responsible or liable. Estimated arrival dates at checkout are therefore more like guidelines and unfortunately cannot be guaranteed.
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Bike Shipment Timelines: Bike purchases ship within 3-7 days, unexpected delays may occur. Yeti and Devinci shipments can require up to 10 days of service time before shipment. The shipment will be insured to your order's value up to the $5,000* maximum and will require a signature for the release of the parcel. Shipping companies usually take 3-7 business days to deliver within Canada (this timeline cannot be guaranteed by Gearhub Sports, as weather, peak shipping times, and unexpected shipping delays may occur.) Once it ships, you'll receive a shipment notification email and tracking information.
*Shipping insurance covers the parcel and its contents from all risks of physical loss or damage from external causes while in transit by the carrier.
CRUCIAL INSTRUCTIONS FOR YOUR SAFETYBikes cannot be shipped fully assembled and therefore *ARE NOT READY FOR RIDING.* For your safety, the remaining assembly of your bike must be completed by a qualified service technician. A bicycle is a complex machine that requires specialized knowledge and skill to safely assemble, inspect, diagnose problems, and repair, for which specialized tools are required. For example, it is common for bikes to come from the manufacturer with the cassette loose and not fully tightened; this will require the removal of the rear wheel to tighten the cassette with proper tooling. Improper adjustments or repairs can lead to serious injury. Gearhub Sports assume no responsibility for the work you do on your bike. |
d) Packages do not ship from our store:
- Christmas Day
e) Shipping to the USA
We’re always happy to send the GearHub love and vibes to our southern neighbours! All orders have to pass through Customs and are subject to import duties, taxes, and custom processing fees for which the recipient is responsible. The Gearhub is not responsible for any parcels held by international customs agencies; please contact your nearest customs office for more information. A Customs invoice will arrive with your parcel or in the mail shortly after. The good news for you is that these costs have historically been offset by the currency exchange. * Note that the GearHub is unable to provide estimates for customs fees so it is best to contact your nearest customs office for more information.
f) International Shipping
Just as our mountains are filled with rad folks from faraway lands, we are also happy to ship our goods to exciting destinations. All orders have to pass through Customs however and are subject to import duties, taxes, brokerage and custom processing fees for which the recipient is responsible. The Gearhub is not responsible for any parcels held by international customs agencies; please contact your nearest customs office for more information. A Customs invoice will arrive with your parcel or in the mail shortly thereafter. * Note that the GearHub is unable to provide estimates for customs fees so it is best to contact your nearest customs office for more information.
g) Dangerous Goods and Air Canisters
GearHub Sports cannot ship dangerous goods as defined by the Transportation of Dangerous Goods (TDGR) Program, with Canada Post this includes lithium batteries. Please inquire with [email protected] about refillable avalanche airbag canisters that currently can either be shipped empty or picked up full in-store. Non-refillable canisters can be picked up in-store or directly from the manufacturer.
